Frem Group takes your privacy extremely seriously. This policy sets out how we collect and process any personal data you may provide to us when you use our website http://www.frem.co.uk, request a call-back or consultation or sign up to our digital marketing.
This policy applies where Frem Group (referred to as “we”, “us” or “our” in this privacy notice) identify as the data controller and where we are responsible for your personal data.
Frem Group have appointed a Data Protection Manager, who will be responsible for privacy matters and the protection of personal data we hold as an organisation, their details are below:
Name: Claire Daisy
Email address: firstname.lastname@example.org
Telephone number: 01604 756567
Frem Group is a company registered in England and Wales registration number 04087583 whose registered office is Seebeck House, One Seebeck Place, Knowlhill, Milton Keynes, Buckinghamshire, MK5 8FR.
If you are unhappy with the way we collect or process your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) who are the UK’s supervisory authority for data protection.
Complaints and concerns can be lodged with the ICO via this link: https://ico.org.uk/concerns/
We kindly ask that before any complaints are lodged with the ICO, that you contact us first to try and resolve any issues you may have.
2. What data do we collect?
Personal information we may collect and process from you includes:
Contact information – such as your name, address, telephone number and email address.
Technical information – this may include your IP address, browser details, location analytics, login details and any other technology information related with you using our site.
Information provided to us by our clients which enable us to provide our services to their staff – this could include email addresses, account details or device identifiers.
Any other personal information you may provide to us in the process of us providing you with our services.
Under the General Data Protection Regulation/Data Protection Act 2018, sensitive personal data is data which includes information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
Frem Group does not collect sensitive personal data about you via our website – if we were to require it for any reason, we would seek explicit consent from you to gather this.
3. How do we use your personal data?
We will only use your personal data for the following reasons:
To provide you with the services we offer as a business
To provide you with information you have requested from us
To keep you updated on our business, offers and news we may have
To manage our relationship with you as an existing or potential client
To fulfil any legal or contractual obligations we may have which require the processing of personal data
4. How do we obtain your data?
We can collect data about you via a variety of methods:
From direct actions we may have with you by communicating via phone, email or post
When you make a request for us to contact you via our website
From automated technologies or interactions as you use our website from analytics engines and cookies
When you provide information to us as part of our sign-up process with you as a client
5. Our lawful purposes for collecting and processing your information
We have identified that we will use your information for the following reasons:
Where we need to perform the contract between us
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
Where we need to comply with a legal or regulatory obligation
With your explicit consent
Where we rely on consent as a lawful purpose for processing your personal data (when you sign up to our marketing or sign up as a client), you have the right to withdraw consent (where applicable) at any time by emailing us at email@example.com.
6. Who do we share your information with?
We may need to share your information with third parties in order to provide you with our services or to market to you, these third parties include:
Third party marketing organisations such as MailChimp
Cloud providers and any other systems we may use to administer your account with us
Any other third party we may use to deliver our services to you as a customer
Where we do share your information with third parties, Frem Group ensures that the highest levels of data protection are in place in accordance with the law. Third parties with whom we share data are only permitted to process this data for the specified purposes we stipulate with them.
We do not sell your information onto third parties.
7. International transfers
Where possible, we ensure that your data is stored within the European Economic Area (EEA), however some of our storage locations and service providers may be hosted outside of the EEA. When we do need to transfer your personal data out of the EEA, we ensure one of the following safeguards are in place to provide a similar level of security of your data:
Your personal data has been transferred to a country that has been deemed to provide an adequate level of protection for personal data by the European Commission; or
the hosting environment we use has specific contracts, codes of conduct or certification mechanisms in-place which have been approved by the European Commission; or
where we transfer data to the United States, we ensure our providers are certified as part of the EU-US Privacy Shield programme.
If none of these safeguards are available, we will only transfer your data with your explicit consent – which can be removed at any time by contacting us.
Please email us at firstname.lastname@example.org if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
8. Retention periods
Your personal information will be retained in accordance with our data retention policy which categorises all of the data assets held by us and specifies the appropriate retention period for each data asset.
These periods are based on the requirements to keep the data for as long as necessary to fulfil the purpose for which it was collected, to meet any legal requirements or to satisfy any reporting, accounting or contractual needs.
9. Your rights
Under the General Data Protection Regulation/Data Protection Act (2018), you have certain rights regarding your personal data, these include the right to:
Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
Right to withdraw consent
You may exercise any of these rights by raising a subject access request with us. You can do this by contacting out Data Protection Manager.
We will not charge you for making a request and we will make all reasonable efforts to respond to you within 30 days. Sometimes it may take longer than 30 days to gather all the information we may hold on you, in this situation we will keep you updated at all times.
You can instruct us at any time to stop processing your personal data for the purposes of marketing.
We may refuse your request or withhold any personal information that you request if there is an overriding legal reason for us to do so.
10. Information security
Frem Group takes the security of your information extremely seriously. In order to protect your data, we implement a risk-based approach to adopt the strongest organisational and technical controls in order to protect the confidentiality, integrity and availability of your data.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
The cookies we use
Forms related cookies:
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
Most browsers allow you to refuse to accept cookies and to delete cookies. The method for doing so differs with each browser, the following guides for the most common internet browsers detail the processes for doing this:
https://support.google.com/chrome/answer/95647?hl=en (Google Chrome)
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Mozilla Firefox)
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Microsoft Edge)
Blocking cookies may impact your experience on our website as you may not be able to make full use of the features on it.
We keep this policy under regular review. This policy was last reviewed on 10th September 2018. Any questions about this policy can be directed to our Data Protection Manager via the details set out in section 1 of this policy.